Privacy Policy

Heba Al-Jamal Trading Establishment, owner of the H BRAND store, is committed to protecting your personal data in line with the Personal Data Protection Law of the Kingdom of Saudi Arabia. This policy explains what data we collect, why we collect it, how we protect it, and your rights.

Who we are

  • The controller of your data is Heba Al-Jamal Trading Establishment, Commercial Registration 4030584454, Jeddah, Saudi Arabia.
  • For anything about your data: info@hbrandoutlet.com or WhatsApp +966 59 266 0800.

Data we collect

  • Identity and contact details: name, mobile number and email.
  • Delivery details: address and city.
  • Order details: products, amounts, payment method and returns.
  • Communications: your messages with customer service, including WhatsApp.
  • Technical data: IP address, device and browser type, pages you visit, and cookies.
  • We do not store bank card details; online payments are processed by licensed payment gateways and Tamara.

How we collect it

  • Directly from you: when you order, create an account or contact us.
  • Automatically: through cookies and analytics and advertising tools when you use the store.
  • From our partners: such as payment status from the payment gateway and Tamara, and delivery status from the carrier.

Why we use it

  • To process and deliver your order, and handle exchanges and returns (performance of a contract).
  • To provide customer service and respond to your questions and complaints (performance of a contract).
  • To issue invoices and comply with laws, such as tax regulations (legal obligation).
  • To prevent fraud, protect the store and improve its performance (legitimate interest).
  • To measure advertising performance and show relevant ads (legitimate interest or your consent, as applicable).
  • To send offers and marketing messages (only with your consent; you can stop them at any time).

Who we share it with

  • Carriers: to deliver your order.
  • Payment gateways and Tamara: to complete payment.
  • Store platform, hosting and messaging providers: to run the store and send notifications.
  • Analytics and advertising tools, such as Meta and Google, including tools that analyse how visitors use our pages: to measure performance and improve ads.
  • Competent government authorities: when legally required.
  • We do not sell your personal data to anyone.

Transfers outside the Kingdom

Some service providers, such as store platforms and analytics tools, may process data outside the Kingdom. We follow the approved legal controls for such transfers.

Retention and destruction

We keep your data only as long as needed for the purpose it was collected for, and invoice data for the period required by law. We then destroy it or anonymise it securely.

Security

We apply technical and organisational measures to protect your data, including encrypted connections and limiting access to the staff who need it.

Your rights

  • To be informed about how your data is collected and used.
  • To access your data and obtain a copy of it.
  • To correct, complete or update your data.
  • To request destruction of your data when it is no longer needed, unless the law requires us to keep it.
  • To withdraw your consent at any time, such as stopping marketing messages.

To exercise any right, contact us at info@hbrandoutlet.com or on WhatsApp. We may ask you to verify your identity, and we will respond within 30 days at most; in limited cases we may extend this period as permitted by law, and we will let you know.

Cookies

  • We use cookies that are essential for the store to work, such as the cart and login, and others for analytics and advertising.
  • You can control or delete cookies in your browser settings; disabling some of them may affect how the store works.

Children’s data

Our store is intended for adults, and we do not knowingly collect data from anyone under 18.

Complaints

If you have a concern or complaint about your data, please contact us first. You also have the right to file a complaint with the Saudi Data & AI Authority (SDAIA).

Policy updates

We may update this policy from time to time and will show the date of the latest update on this page.

Last updated: 28 September 2026